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JULY 02, 2009Issue 692

We also have noticed that 60 percent of the time saved by teleworking is spent on working, and 40 percent is spent on personal time.

Rami Mazid, vice president of global client services and operations at Cisco Systems.

Build relationships - not resistance
Salespeople generally only have a few seconds to make a first impression on our prospects that will compel them to want to engage. But most tend to open calls with statements that create resistance instead of creating a relationship.
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HP expands SMB-focused HP Access Program
HP has announced upgrades to HP Access, in the first refresh of its' SMB-focused assistance program, which offers an assortment of discounts, free software and services, offers and training.
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Cisco sees benefits and value from teleworking
Enabling its workforce to telecommute at least part of the time has not only reduced Cisco Systems' costs, but has also increased the productivity of its teleworkers, according to a survey of the vendor's employees.
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Turf war brewing in security services?
Security services are a means to deliver valued offerings to clients that reduce complexity and costs. However, not everyone agrees with the benefits of security services, particularly fellow solution providers.
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Cisco looking to compete more with HP, IBM
CEO John Chambers and other officials at the Cisco Live event are pushing an aggressive plan to expand the company's reach in 30 sectors that Cisco either will enter or grow in over the next 12 to 18 months.
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